Company Mission Statement

Introduction
Company Mission Statement
Contact Us
Projects - Bathrooms
Projects - Extensions
Projects - Gardens
Projects - Internal Refurbs
Projects - Kitchens
Projects - Porches & Walls
References
So You've Decided To Build ........
Our Teams
The Lighter Side!
Renewable Energy Systems
The Party Wall Act
Payment Options
Company Information
Trade Organisations
Black Cat Kitchens (MK) Ltd
Black Cat Plumbing (MK) Ltd

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Our Delivery Promise

*    An initial meeting with the customer will be attended by the Company Director and/ or a Project Manager to discuss the project in detail.  At this meeting we will gain quotation information (where necessary) and discuss any concerns the customer may have with regard to the logistics of the project. 

*   Full written quotation to the customer within a week, hand delivered where possible.

*  A full work schedule (with guaranteed start dates and realistic completion dates) will also be provided at this time; along with the mobile telephone number of the assigned Project Manager should the customer need to discuss any aspect of the project.

*    Real time customer support and accessible management, available six days a week between the hours of 08:00 and 20:00, with any calls after this time being returned the next working day.

*    Follow up courtesy call four days ater receipt of the quotation, a further site visit will also be offered.

*   Project activity 6 days per week in order to complete in the minimum time possible, if acceptable with the customer.

*    All workers will be in liveried clothing and behave in a courteous and appropriate manner at all times.  All vehicles used will be clean, well maintained and if required, display the appropriate company logo via magnetic signage.

*    The site will be kept clean and tidy with the use of new dust sheets at the beginning of each project if appropriate.  At the end of each working day the site will be tidied and cleared.

*    Regular customer updates will be given throughout the duration of the project.

*    Final meeting with the customer to ensure their satisfaction with the project and a feedback form will be provided for their comments.

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Our Mission Statement

Black Cat Construction will aim to deliver 100% customer satisfaction from first introduction to final handover for you, our customers.